Legal & Policies

Donation & Refund Policy

Our policy on donations, receipts, and refunds for the Green Futures Initiative.

Last reviewed 25 September 2026 Western Regional YMCA
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Last updated: September 25, 2026

1. Nature of donations

Contributions to the Green Futures Initiative are voluntary charitable donations that fund youth training, plastic waste recovery, bag production, and distribution.

2. Receipts

An electronic receipt with a unique reference is issued for every completed donation and sent to the email address you provide.

3. Refunds

  • If you made a duplicate payment or were charged in error, contact us within 14 days at info@westernregionalymca.org with your donation reference.
  • Approved refunds are returned to the original payment method, typically within 5–10 business days.
  • Once funds have been committed to production and distribution, refunds may not be possible; we will discuss alternatives with you.

4. Cancelled or failed payments

If a payment fails or is cancelled at the gateway, no funds are captured and no receipt is issued. You may simply try again.

5. Contact

info@westernregionalymca.org

Questions about this policy?

We're happy to help and can provide this information in another format on request.

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